What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will be subject to a 15% restocking charge. Merchandise received after 60 days will only be accepted at our discretion for a store credit.
If you receive and item that is damaged or you were shipped the wrong item you must call us to process your exchange or return. (805-864-3930) We will send you a pre-paid return label via e-mail to do so. If you send your items back without calling we will not refund return shipping charges. You must call to process your return.
Please note: We do not accept returns on products that were not purchased via this website.
Where do I ship my return or exchange?
Returns and exchanges must be mailed to the address on your product invoice. Simply reference your order number on the package or include a copy of the invoice and note the reason for the return.
How should I ship my return or exchange?
Pack and seal your box securely, in the original package if possible. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.