Shipping policy

For current shipping methods, rates, delivery times, order processing, and international shipping details, please visit our Shipping & Delivery page.

If your address cannot receive deliveries from a particular carrier, or if you have any questions about your order, please contact us or call 805-864-3930, Monday–Friday, 9 AM–4 PM Pacific Time.

Undeliverable or Refused Shipments
Please double-check your shipping address before placing your order. If a package is returned because of an incorrect address, an unsuccessful delivery, or a refused shipment, we will refund the merchandise and applicable taxes once the package is received back at our warehouse. Original shipping charges are non-refundable.

International Orders
International orders are shipped DDU (Delivered Duty Unpaid). Shipping charges do not include import duties, customs fees, or local taxes, which are the customer's responsibility.

Problems With Your Shipment
If there is a problem with your shipment, please contact our customer service team within 48 hours of receipt.