A. KURTZ / CUSTOMER CARE
RETURNS & EXCHANGES
THE DETAILS
A SIMPLE WAY BACK
We stand behind the quality of our products. If something isn’t right, review the policy below and follow the steps to return or exchange an eligible item.
30-DAY RETURNS
Unwashed, unworn, unused or defective merchandise may be returned within 30 days of purchase for a refund or exchange.
AFTER 30 DAYS
Returns received after 30 days are subject to a 15% restocking charge. After 60 days, returns are accepted only at our discretion for store credit.
DAMAGED OR INCORRECT?
If you receive a damaged, defective, or incorrect item, please contact our customer service team before returning it. We'll review the issue and provide instructions on how to proceed.
HOW IT WORKS
THREE EASY STEPS
CHECK ELIGIBILITY
Review the return time frame and condition requirements. For damaged or incorrect items, call us before shipping anything back.
PACK & SHIP
Use the return address on your product invoice. Include your order number or invoice and the reason for the return. Pack securely and use a tracked, prepaid service.
WE’LL PROCESS IT
Once received, returns and exchanges are processed within 3–5 business days. Refunds are issued to the original payment method.
POLICY DETAILS
GOOD TO KNOW
Answers to the most common questions about returns and exchanges.
What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and accept defective items for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund.
Merchandise received after 30 days is subject to a 15% restocking charge. Merchandise received after 60 days is accepted only at our discretion for store credit.
What if I received a damaged or incorrect item?
If you receive an incorrect, damaged, or defective item, please contact our customer service team through live chat or our Contact Us form before returning it. We'll review the issue and provide instructions on how to proceed. Please do not return merchandise without prior authorization, as unauthorized return shipping charges cannot be reimbursed.
Where do I ship my return or exchange?
Mail your return or exchange to the address printed on your product invoice. Include your order number on the package, or a copy of your invoice, and note the reason for the return.
How should I ship my return or exchange?
Pack and seal your box securely, using the original packaging if possible. Choose a carrier that provides tracking. Returns must be shipped prepaid; we cannot accept COD packages.
When will my credit card be refunded?
Once your package is received, your return or exchange will be processed within 3–5 business days. Refunds are issued to the original form of payment and confirmed by email. Your bank may take additional time to post the credit, which may not appear until your next billing cycle.
Can I return something purchased elsewhere?
No. We only accept returns for merchandise purchased directly through this website.
NEED A HAND?
QUESTIONS ABOUT A RETURN?
Have a question about a return or exchange? Our customer service team is here to help. Click the button to get in touch.