HELP / FAQS
ORDERING & PAYMENT
Answers to common questions about placing an order, payment, and more.
HOW DO I PLACE AN ORDER? Add your items to the cart and follow the prompts at checkout to complete your purchase. More details →
Select the item, color, and size you’d like and add it to your cart. When you’re ready, proceed to checkout to enter your shipping and payment information and review your order before submitting it. Once your order is successfully placed, you’ll receive an order confirmation by email.
WHAT PAYMENT METHODS DO YOU ACCEPT? Available payment options are displayed securely during checkout. More details →
We accept the payment methods shown at checkout, which may vary depending on your device, location, and currency. All available payment options will be displayed before you complete your purchase.
CAN I ORDER FROM OUTSIDE THE UNITED STATES? Yes. We ship to many international destinations. More details →
International shipping is available to many countries. Enter your shipping address at checkout to see the shipping options currently available for your destination. International orders may be subject to duties, taxes, or import fees imposed by the destination country.
WHAT CURRENCY WILL I BE CHARGED IN? Your available currency and final order total are shown at checkout. More details →
The currency used for your transaction will be displayed during checkout before you place your order. If your bank or card issuer converts the transaction into another currency, it may apply its own exchange rate or fees.
WILL I BE CHARGED SALES TAX? Any applicable sales tax will be calculated and shown at checkout. More details →
Applicable sales tax is calculated based on your order and shipping destination and will be displayed at checkout before you complete your purchase.
WHY WAS MY PAYMENT DECLINED? A payment may be declined for several reasons, including billing information or your card issuer’s security checks. More details →
If your payment is declined, first confirm that your card information and billing address are correct. If the payment continues to be declined, we recommend contacting your bank or card issuer, as they can usually provide more information about the reason for the decline.
WHEN WILL MY CARD BE CHARGED? Your payment is processed as part of completing your order. More details →
Your payment is processed through our secure checkout when your order is placed. Depending on your payment provider, a pending authorization may appear before the transaction is fully posted to your account.
HOW DO I KNOW MY ORDER WENT THROUGH? A confirmation email is sent after your order has been successfully placed. More details →
Once your order has been successfully submitted, we’ll send an order confirmation to the email address provided at checkout. If you don’t see it, check your spam or junk folder and confirm that the email address entered with your order is correct.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED? Contact us as soon as possible and we’ll do our best to help before your order is processed. More details →
We begin processing orders quickly, so changes cannot always be made after an order has been submitted. If you need to change an item, size, color, or shipping information, contact us as soon as possible. We’ll do our best to accommodate your request if the order has not already been processed.
CAN I CANCEL MY ORDER? Contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. More details →
If you need to cancel or modify an order, please contact us as soon as possible. Live chat is the fastest way to reach our team. For urgent requests, you may also call us at 805-864-3930, Monday–Friday, 9 AM–4 PM Pacific.
We'll do our best to accommodate your request before your order ships. Once an order has shipped, it cannot be canceled or modified.
CAN I USE MORE THAN ONE DISCOUNT CODE? In most cases, promotional offers and discount codes cannot be combined unless otherwise stated. More details →
Discount eligibility and whether offers can be combined depend on the specific promotion. Enter your discount code at checkout to see whether it applies to your order. Some products or promotions may be excluded.
IS MY PAYMENT INFORMATION SECURE? Payments are processed securely through our online checkout. More details →
Payment information is processed through our secure ecommerce checkout and payment providers. A. Kurtz does not need to receive your complete card details to fulfill your order.
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Our team is here to help with any questions about your order, shipping, returns, or anything else.